Principal Customer Experience (CX) Agent

📍 Hybrid

💰 R30 000 - R40 000

📅 Sunday the 13th of April

fibertimeTM is revolutionising internet access by providing unlimited, pay-as-you-go fibre connectivity to underserved communities in South Africa. Our mission is to bridge the digital divide by offering affordable, high-speed internet, enabling opportunities for education, employment, and personal growth. We are rapidly expanding our network across multiple cities and townships, aiming to make reliable Internet accessible to all.

As a Principal CX Agent, you will be responsible for ensuring a seamless, efficient, and scalable customer support experience. You will manage an outsourced call center, oversee internal second-line agents, and enhance customer support tooling by creating automated workflows and training an AI agent. Your role is to continuously improve customer experience through process automation, knowledge management, and AI-driven support systems. This role requires strong leadership, technical expertise in support automation, and the ability to drive customer-centric improvements while ensuring high-quality, responsive service.

Customer Success and Experience Intern

📍 Hybrid

💰 R3 000 - R5 000

📅 Monday the 7th of April

As a Customer Success and Experience Intern, you’ll focus on optimising the customer journey, resolving complex issues, bridging communication between customers and product teams, and improving operational processes. Your work will directly impact customer retention, upselling, and referrals by fostering customer satisfaction.

This role is an excellent opportunity to build your skills in customer relationship management while gaining exposure to dynamic work environments across industries. We encourage creativity, initiative, and a commitment to delivering exceptional customer experiences.

Software Developer Intern

📍 Hybrid

💰 R3 000 - R5 000

📅 Monday the 7th of April

As a Software Developer Intern, you will collaborate with experienced developers to design, build, and maintain software applications. This role offers hands-on experience and the opportunity to develop your skills and knowledge in the dynamic field of software development.

Marketing Graduate Intern

📍 Hybrid

💰 R3 000 - R5 000

📅 Monday the 7th of April

As a Marketing Intern, you will play a key role in developing and implementing multi-channel communication strategies to drive brand awareness. Your responsibilities will include: designing and executing marketing campaigns, managing and creating content for business campaigns.

Furthermore, it includes engaging with audiences across social media platforms, running email marketing campaigns & analysing website traffic and performance. You’ll gain hands-on experience at every stage of marketing, from planning to execution and performance measurement.

Customer Success and Experience WIL Intern

📍 Hybrid

💰 R3 000 - R5 000

📅 Monday the 7th of April

As a Customer Success and Experience WIL Intern, your primary focus will be on enhancing the customer journey. Your responsibilities will include: bridging communication between customers and internal teams. It also includes, improving processes to optimise operations & understanding customer needs and resolving complex issues.

Your contributions will directly impact customer satisfaction and retention while offering hands-on experience in customer relationship management, operational improvement, and collaboration with leadership teams. This internship is designed to help you fulfill your WIL requirements while gaining valuable, career-enhancing experience.

Software Developer WIL Intern

📍 Hybrid

💰 R3 000 - R5 000

📅 Monday the 7th of April

As a Software Developer WIL Intern, you will collaborate with experienced developers to design, build, and maintain software applications. This role offers hands-on experience and the opportunity to develop your skills and knowledge in the dynamic field of software development.

Marketing WIL Intern

📍 Hybrid

💰 R3 000 - R5 000

📅 Monday the 7th of April

As a Marketing WIL Intern, you will be instrumental in creating and executing impactful marketing strategies that boost brand awareness and engage target audiences across multiple platforms. You’ll work on designing marketing campaigns, managing content for business campaigns, running social media initiatives, and conducting email marketing campaigns. Analyzing website traffic will also be part of your role.

This internship provides hands-on experience with digital marketing tools, enabling you to gain valuable skills in the marketing field. You’ll be involved in all stages of campaign development, from brainstorming to performance tracking, allowing you to expand your knowledge in both creative and analytical aspects of marketing.